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The
Quiet Titan
Jim
Casey and the UPS Story
On June
6, 1983, James
E. Casey quietly slipped away. His death, at age 95, was the
closing
chapter in the life of a man who avoided personal fanfare. For nearly
75
years, Jim Casey guided his company to become one of the largest
transportation
organizations in the world. His management philosophy and his unique
commitment
to service enabled thousands of company employees to share the dream,
and
the rewards.
Among
the flood of Irish immigrants
who came to America during the late 1800's, Henry Joseph Casey
fled to the United States in search of work and a chance to share in
"America's
Dream". Henry made his way to Chicago, where he met and fell in
love with Annie Elizabeth Sheehan. They were married on February
22, 1887. Gold fever lured them to Candelaria, Nevada, where
Annie's father lived. Their first child, Jim
Casey
was born in Candelaria on March 29, 1888. The quest for gold failed and
the family
moved
to Seattle, Washington, where Henry eventually died of a
lingering
illness.
Jim left
school at age
14 to support his family. His brothers, age 9 and 11, also worked
to care for their mother and infant sister. He worked as a
department
store delivery boy for $2.50 per week. He later worked for the
American
District Telegraph Company (ADT) as a messenger boy. The
following
year, Jim and two others left ADT to start a messenger service of their
own. After several missteps, Jim and a friend started the
American
Messenger Company on August 28, 1907.
The
fledgling business
employed the partners and a few other messengers. As the telephone
gained
popularity, the need for messengers declined. To compensate for lost
messenger
business, they focused on deliveries for retail stores and errands for
druggists. In 1913, the company acquired its first vehicle, a Ford van,
and changed its name to Merchants Parcel Delivery.
In 1919,
the company expanded
to Oakland, California, and changed its name once again. By 1925,
additional expansions included Los Angeles, San Francisco and San
Diego,
California, and Portland, Oregon. In 1929, Air service began for
time critical shipments. The big jump came in 1930, when
this
barely known company earned the opportunity to consolidate deliveries
for
retail stores in New York and New Jersey. In 1931, Air service was
terminated, as a result of the depression. The company grew city by
city,
until 1941, when America entered World War II.
During
World War II, many
male employees were drafted or enlisted for military service. Women,
often
called "Brown Betties", filled jobs previously held by men. Fuel
and rubber shortages forced many retail store customers to use public
transportation
to carry home their purchases. After the war, the trend continued
as new "bedroom" communities arose. Led by Levittown, New York,
large
new suburbs attracted local shopping centers with ample parking.
Store customers were encouraged to carry purchases home with them.
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